Shipping Policy

Thank you for shopping with Feminair. This Shipping Policy explains how and when we process and deliver your orders. By placing an order with us, you agree to the terms below.

Order processing time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation. You will receive a notification once your order has shipped. During high-volume periods, such as sales or holidays, processing may take a little longer.

Shipping rates

We offer free standard shipping on all orders. Your total at checkout is the final price you pay, with no additional shipping charges added.

Estimated delivery times

After dispatch, estimated delivery times are:

• Netherlands: 3–6 business days
• Belgium: 4–7 business days
• France: 5–8 business days
• Rest of the EU: 6–10 business days

Please note that these are estimates and not guarantees. Delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.

Order tracking

Once your order has shipped, we'll send you a confirmation email with a tracking number so you can follow your package. It may take a few days for tracking information to become active.

Where we ship

We currently ship to the Netherlands, Belgium, and France. If your country is not available at checkout, we are unfortunately unable to ship to you at this time.

Customs, duties, and taxes

All orders are shipped within the European Union, so no additional customs duties or import taxes apply. The price you pay at checkout is the final price.

Delayed or lost orders

If your order is significantly delayed or appears to be lost in transit, please contact us at info@feminair.com. We'll work with the carrier to locate your package or find a suitable solution.

Incorrect or incomplete address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, please contact us at info@feminair.com within 14 days of delivery with your order number and a photo of the issue. Please see our Refund Policy for more details on returns and refunds.

Contact

For any questions about shipping or your order, please contact us at info@feminair.com.

Novella Goods LTD

Registration number: 17269431

Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom